SILEASY BRANDS SUPPORT
Last Updated: July 30, 2026
GET HELP WITH SILEASY BRANDS
Sileasy Brands helps Shopify merchants create and manage a searchable brand directory from product vendor information already available in their stores.
For assistance with installation, synchronization, brand configuration, design settings, publishing, billing, or account-related questions, contact our support team.
CONTACT SUPPORT
Email:
support@sileasy.com
Support availability:
Monday through Friday, excluding applicable holidays.
Typical response target:
Within two business days.
Response times are targets and are not guaranteed service-level commitments unless separately agreed in writing.
WHAT TO INCLUDE IN YOUR REQUEST
To help us investigate efficiently, please include:
- Your Shopify store’s myshopify.com domain.
- A clear description of the issue.
- The page or feature involved.
- The steps that produced the issue.
- The result you expected.
- The result you received.
- Your browser and device, when relevant.
- Your Shopify theme name, when the issue involves the storefront or Theme App Block.
- Screenshots that do not contain passwords, tokens, customer personal information, or payment information.
AREAS WE SUPPORT
INSTALLATION AND ACCESS
- Installing Sileasy Brands through Shopify.
- Opening the embedded application.
- Resolving access or authentication issues.
- Reinstalling the application.
BRAND SYNCHRONIZATION
- Detecting Shopify product vendors.
- Understanding active or missing brands.
- Synchronization status and cooldown.
- Preparing the Free publication selection.
BRAND MANAGEMENT
- Display names.
- Visibility.
- Featured brands.
- Brand logos.
- Vendor, collection, or custom destinations.
DESIGN
- Classic Grid.
- Premium directory layouts.
- Logos or text-only presentation.
- Directory density and logo size.
- Desktop and mobile previews.
PUBLISHING
- Opening the Shopify Theme Editor.
- Adding the Brand directory Theme App Block.
- Selecting a compatible Online Store 2.0 template.
- Troubleshooting storefront presentation.
BILLING AND PLANS
- Free and Premium plan availability.
- Monthly and annual Premium options.
- Trial status.
- Upgrade and downgrade navigation.
- Understanding the plan currently verified by Shopify.
Sileasy Brands subscriptions are approved and billed through Shopify. We do not collect payment-card information for Shopify app subscriptions.
When contacting us about a charge, include the invoice date and the charge description shown in Shopify Admin. Do not send payment-card information.
PRIVACY REQUESTS
For privacy questions or personal-data requests, contact:
privacy@sileasy.com
Privacy Policy:
SECURITY REPORTS
For suspected security vulnerabilities, contact:
security@sileasy.com
Security information:
LEGAL QUESTIONS
For legal notices or questions regarding our Terms of Service, contact:
legal@sileasy.com
Terms of Service:
BEFORE CONTACTING SUPPORT
Please confirm that:
- Sileasy Brands is currently installed.
- Your Shopify store has an active Online Store sales channel when using the Theme App Extension.
- Your theme supports Online Store 2.0 app blocks.
- Products intended for synchronization contain product vendor values.
- You have saved any intended changes in Sileasy Brands and the Shopify Theme Editor.
WHAT SUPPORT DOES NOT INCLUDE
Standard support does not include:
- Legal advice.
- Trademark or brand-ownership clearance.
- Custom theme development.
- Custom code written by third parties.
- Data-entry services.
- Recovery of deleted Shopify products.
- Support for applications not operated by SILEASY LLC.
Custom services may require a separate written agreement.
STATUS AND INCIDENTS
If a service interruption occurs, we may provide operational information through the application, our website, or email when appropriate.
You may report an outage or recurring error to:
support@sileasy.com
COMPANY
SILEASY LLC
Wyoming, United States
Website: