Privacy Policy

Effective Date: July 30, 2026
Last Updated: July 30, 2026

SILEASY LLC (“Sileasy,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information processed through our website, the Sileasy Brands Shopify application, and our related support services.

This Privacy Policy explains:

What information we collect.
How and why we use it.
When we disclose it.
How long we retain it.
How Shopify privacy requests and app uninstallations are handled.
The privacy rights that may be available to you.

By accessing the Sileasy website, installing or using Sileasy Brands, or communicating with us, you acknowledge this Privacy Policy.

WHO WE ARE

SILEASY LLC is a Wyoming limited liability company that develops software tools for Shopify merchants.

Company:

SILEASY LLC

Jurisdiction:

Wyoming, United States

Website:

Home

Privacy inquiries:

privacy@sileasy.com

General support:

support@sileasy.com

Legal inquiries:

legal@sileasy.com

Security reports:

security@sileasy.com

SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to:

The Sileasy website.
The Sileasy Brands Shopify application.
Support, privacy, legal, and security communications sent to Sileasy.
Other Sileasy services that expressly link to this Privacy Policy.

This Privacy Policy does not govern:

Shopify’s own services, websites, billing systems, or privacy practices.
A merchant’s Shopify store or the merchant’s own handling of personal information.
Third-party websites, applications, themes, or services not controlled by Sileasy.

OUR ROLE

Depending on the context, Sileasy may act in different privacy roles.

For website visitors, support contacts, security researchers, and business communications, Sileasy generally acts as the organization responsible for determining why and how personal information is processed.

When Sileasy Brands processes store configuration and merchant-provided information solely to provide the application, Sileasy generally acts as a service provider or processor on behalf of the Shopify merchant.

Sileasy may act as an independent controller for limited processing necessary to:

Authenticate and secure the application.
Prevent fraud or abuse.
Verify Shopify App Pricing subscriptions.
Provide support.
Maintain business and legal records.
Respond to legal and regulatory obligations.
Protect the rights and security of Sileasy, merchants, Shopify, and third parties.

The Shopify merchant remains responsible for the personal information processed through the merchant’s own store and for providing any notices required to the merchant’s customers or staff.

INFORMATION YOU PROVIDE DIRECTLY

We may collect information you voluntarily provide when you:

Complete a website contact form.
Contact us by email.
Submit a support, privacy, legal, or security request.
Subscribe to product communications.
Participate in product testing or feedback.
Communicate with us regarding Sileasy Brands.

This information may include:

Your name.
Business email address.
Company or store name.
Shopify store domain.
Job title or business role.
Support request details.
Screenshots or files you voluntarily provide.
Information included in your message.
Communication and newsletter preferences.

Please do not send passwords, Shopify access tokens, payment card information, government identification numbers, health information, customer personal information, or other sensitive information unless we specifically request it through an appropriate secure process.

INFORMATION RECEIVED FROM SHOPIFY

When a merchant installs or uses Sileasy Brands, Shopify may provide information necessary to authenticate the installation and operate the application.

This information may include:

Shopify store domain.
Shopify store identifier.
Sileasy Brands application identifier and internal application handle.
Installation and uninstallation timestamps.
Granted application scopes.
Shopify session information.
Session expiration and token-rotation metadata.
Shopify staff or account metadata made available during authentication, such as user ID, name, email address, locale, account-owner status, collaborator status, and email-verification status.
Information needed to validate signed App Proxy requests and webhook deliveries.

We use this information only as necessary to authenticate users, maintain authorized sessions, protect the application, enforce store boundaries, and provide Sileasy Brands.

PRODUCT AND BRAND INFORMATION

Sileasy Brands uses read access to Shopify products to detect product vendor values.

Depending on how the merchant configures the application, we may process and store:

Product vendor names.
Brand display names.
Brand visibility settings.
Featured-brand settings.
Brand synchronization status.
Dates associated with missing or restored vendors.
Brand logo file references.
Logo URLs.
Logo alternative text.
Logo dimensions.
Vendor, collection, custom, or disabled brand destinations.
Free-plan publication selection and ranking.
The merchant’s selected order for Free-plan publication.

Sileasy Brands does not change the original vendor values stored in Shopify products.

Brand names, logos, links, destinations, and other content configured by a merchant may become publicly visible when the merchant publishes the directory on the merchant’s storefront.

DIRECTORY AND THEME INFORMATION

We may process information necessary to configure and publish the brand directory, including:

Directory layout.
Directory density.
Logo-size settings.
Featured-brand ordering.
Search and A–Z settings.
Logo or text-only presentation.
Theme App Extension availability.
Theme block activation or publishing status.
Information necessary to create a storefront response through the Shopify App Proxy.

Some Theme App Extension settings may remain stored by Shopify within the merchant’s theme rather than in Sileasy’s database.

SYNCHRONIZATION INFORMATION

To operate the vendor synchronization feature, we may process and store:

Whether a synchronization is active.
Synchronization start, success, and failure timestamps.
Temporary lease and cooldown state.
Information used to prevent duplicate or concurrent synchronization.
The number of vendor records created, restored, or marked as missing.

We do not use the synchronization process to modify Shopify products, product vendors, inventory, prices, or customer records.

SUBSCRIPTION AND PLAN INFORMATION

Sileasy Brands uses Shopify App Pricing.

To identify and enforce the merchant’s selected plan, we may process and store:

Current subscription resolution.
Free or Premium plan handle.
Monthly or annual billing period.
Trial end date.
Cancellation-at-end-of-cycle status.
Pending plan changes.
Date and time the subscription was last verified.
Cache expiration and temporary grace-period information.
Sanitized error categories when Shopify’s subscription service is temporarily unavailable.

Subscription status is verified through Shopify.

Sileasy does not receive or store the merchant’s complete payment card number or Shopify billing credentials.

APP PROXY AND STOREFRONT REQUEST INFORMATION

When a storefront visitor loads a Sileasy Brands directory through Shopify’s App Proxy, we may process:

The Shopify store domain included in the signed request.
Request path and permitted query parameters.
Shopify signature and timestamp information used for request validation.
Standard network and server metadata, such as IP address, user agent, response status, and request time.

The storefront directory is designed to return merchant-configured brand information.

It is not designed to identify the merchant’s individual customers.

TECHNICAL AND SECURITY INFORMATION

When you access our website or application, we and our infrastructure providers may automatically process technical information such as:

IP address.
Browser type and version.
Device and operating-system information.
Request date and time.
Requested route.
Response status.
Authentication and security events.
Error category.
Performance and availability information.
Webhook topic and validation result.
Application and database health information.

We use this information to:

Operate the Services.
Diagnose errors.
Prevent fraud and unauthorized access.
Detect abuse.
Maintain availability.
Investigate security incidents.
Support merchants.

We do not intentionally include Shopify access tokens, session tokens, database connection strings, payment information, or complete sensitive webhook payloads in application logs.

PROTECTED CUSTOMER DATA

Sileasy Brands is not designed to access Shopify customer or order information.

The application currently requests only the Shopify permissions necessary to:

Read product information for product vendor detection.
Operate the Shopify App Proxy.

Sileasy Brands does not intentionally collect or store:

Store customer names.
Store customer email addresses.
Store customer phone numbers.
Shipping or billing addresses.
Customer orders.
Payment information.
Customer account passwords.
Customer marketing profiles.

Because Sileasy Brands does not request customer or order scopes, Shopify customer-data requests and customer-redaction requests will generally identify no customer records held by Sileasy.

HOW WE USE INFORMATION

We may use information to:

Install, authenticate, and operate Sileasy Brands.
Detect and synchronize Shopify product vendors.
Store merchant brand and directory configuration.
Publish the directory through the Shopify App Proxy and Theme App Extension.
Verify Free, Premium, and trial subscription status.
Apply the capabilities of the selected plan.
Prevent cross-store access.
Prevent duplicate synchronization and conflicting writes.
Provide merchant support.
Respond to privacy and security requests.
Maintain, test, troubleshoot, and improve the Services.
Monitor availability and performance.
Prevent fraud, abuse, and unauthorized access.
Enforce our Terms of Service.
Maintain legally required business records.
Comply with Shopify requirements and applicable law.

We do not use merchant information to modify Shopify product vendor values.

LEGAL BASES FOR PROCESSING

Where applicable data-protection law requires a legal basis, we process personal information based on one or more of the following:

PERFORMANCE OF A CONTRACT

To provide Sileasy Brands and related support under our Terms of Service.

LEGITIMATE INTERESTS

To secure, maintain, support, troubleshoot, and improve our Services; prevent fraud and abuse; and protect our legal rights.

LEGAL OBLIGATIONS

To comply with applicable laws, regulatory requests, court orders, tax obligations, and verified Shopify privacy requests.

CONSENT

When you voluntarily subscribe to marketing communications or consent to non-essential cookies or similar technologies.

You may withdraw consent at any time, without affecting processing that occurred before the withdrawal.

HOW WE SHARE INFORMATION

We may disclose information only when reasonably necessary to operate, secure, and support the Services.

Recipients may include:

SHOPIFY

For app installation, authentication, APIs, App Pricing, billing, webhooks, App Proxy requests, Theme App Extensions, and Shopify Admin functionality.

APPLICATION-HOSTING PROVIDERS

For operating the Sileasy Brands server and related application services.

DATABASE-HOSTING PROVIDERS

For storing merchant configuration and operational application data.

WEBSITE AND EMAIL PROVIDERS

For operating sileasy.com and receiving business, support, privacy, legal, and security communications.

SECURITY, MONITORING, AND SUPPORT PROVIDERS

When used to detect incidents, monitor availability, or provide technical support.

PROFESSIONAL ADVISERS

Such as lawyers, accountants, auditors, insurers, and compliance professionals when reasonably necessary.

AUTHORITIES AND LEGAL RECIPIENTS

When required by law, court order, lawful process, or to protect rights, safety, security, or prevent fraud.

BUSINESS TRANSFEREES

In connection with a merger, financing, acquisition, reorganization, sale of assets, or transfer of the Services, subject to appropriate confidentiality and privacy obligations.

Current core infrastructure providers may include Shopify, Render, Neon, and the providers used to operate our website and business email.

We require service providers to process information only for permitted purposes and subject to applicable contractual or legal safeguards.

NO SALE OR TARGETED-ADVERTISING SHARING

Sileasy does not sell personal information.

Sileasy does not rent merchant information.

Sileasy does not share personal information for cross-context behavioral advertising or targeted advertising under our current practices.

We do not receive money in exchange for transferring personal information to data brokers.

If our practices materially change, we will update this Privacy Policy and provide any controls required by applicable law.

DATA RETENTION

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining security, complying with legal obligations, resolving disputes, and enforcing agreements.

WHILE THE APP IS INSTALLED

We retain authorized sessions, merchant configuration, synchronization state, directory settings, installation information, and subscription information as needed to provide Sileasy Brands.

WHEN THE APP IS UNINSTALLED

When Shopify notifies us that the application was uninstalled:

Active Shopify application sessions are deleted or invalidated.
The installation is marked as uninstalled.
Operational subscription or entitlement snapshots may be deleted or invalidated.
Store configuration such as brands, logos, destinations, directory settings, synchronization state, and Free publication selection may be retained temporarily.

This temporary retention supports the uninstall lifecycle, legitimate business and security needs, and possible reinstall before Shopify sends the verified shop-redaction request.

SHOP REDACTION

Shopify normally sends a verified shop-redaction request after the application has been uninstalled.

When we receive and validate the shop-redaction request, we delete the merchant-scoped application data associated with that store, including, as applicable:

Shopify sessions.
Brand records.
Brand logos and destination references stored by Sileasy.
Directory settings.
Synchronization state.
Free publication selection.
Installation records.
Subscription and entitlement snapshots.

We process verified redaction requests promptly and within the period required by Shopify and applicable law, unless we are legally required to retain specific information.

CUSTOMER REQUESTS

Because Sileasy Brands does not store Shopify customer or order information, customer data-access or deletion webhooks generally require no customer records to be provided or removed.

SUPPORT AND BUSINESS COMMUNICATIONS

Support, privacy, legal, security, and business communications may be retained as reasonably necessary to resolve the request, maintain appropriate records, prevent abuse, and meet legal obligations.

TECHNICAL LOGS

Technical and security logs are retained for limited periods determined by operational, security, troubleshooting, and infrastructure needs.

BACKUPS

Where backup copies are maintained, deleted information may remain in isolated backups until the applicable backup-rotation period expires.

Backups are not used for ordinary business operations and are restored only when reasonably necessary for disaster recovery, security, or legal requirements.

SHOPIFY PRIVACY WEBHOOKS

Sileasy Brands subscribes to Shopify’s mandatory privacy webhook topics:

customers/data_request.
customers/redact.
shop/redact.

We authenticate these requests using Shopify’s required verification mechanisms.

Invalid or unauthenticated requests are rejected.

Verified requests are processed according to Shopify requirements and applicable law.

A merchant or store customer may also contact us at:

privacy@sileasy.com

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies or similar technologies that are strictly necessary to:

Operate website functionality.
Maintain security.
Remember basic preferences.
Prevent abuse.
Understand technical performance.

If we enable non-essential analytics, advertising, or marketing cookies, we will provide any notice and consent controls required by applicable law.

The Sileasy Brands embedded application uses Shopify’s platform authentication and session mechanisms.

Cookies and technologies controlled by Shopify are governed by Shopify’s own terms and privacy notices.

You can control many cookies through your browser settings.

Disabling necessary cookies or storage may affect website or Shopify functionality.

MARKETING COMMUNICATIONS

We may send product announcements or marketing communications only when permitted by law and, where required, with your consent.

You can unsubscribe using the instructions in the communication or by contacting:

privacy@sileasy.com

Operational, billing, privacy, security, and support communications are not marketing and may still be sent when necessary to provide the Services.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, or destruction.

These measures may include:

Shopify-managed authentication.
Session-token validation.
Signed webhook and App Proxy verification.
Store-level tenant isolation.
Restricted access to production systems.
Encryption in transit.
Managed hosting and database infrastructure.
Logging controls and secret redaction.
Database constraints and transaction controls.
Health checks, backups, and deployment rollback processes where configured.
Testing and automated validation.

No internet transmission, application, cloud service, or storage method can be guaranteed to be completely secure.

If a security incident occurs, we will investigate and take actions required by applicable law and contractual obligations.

INTERNATIONAL DATA TRANSFERS

SILEASY LLC is established in the United States.

Our service providers may process information in the United States, the European Economic Area, or other jurisdictions where they operate.

These jurisdictions may have data-protection laws that differ from those in your country.

Where required, we rely on lawful transfer mechanisms and safeguards, which may include:

Adequacy decisions.
Contractual data-protection clauses.
Provider transfer mechanisms.
Other safeguards recognized by applicable law.

You may contact privacy@sileasy.com for additional information about relevant transfer safeguards.

YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights to:

Request information about how your personal information is processed.
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of processing.
Object to certain processing.
Request portability of information you provided.
Withdraw consent when processing is based on consent.
Opt out of certain sales or targeted-advertising sharing, where applicable.
Appeal or complain about how a privacy request was handled.
Lodge a complaint with a competent privacy or data-protection authority.

These rights may be subject to legal exceptions.

To submit a request, contact:

privacy@sileasy.com

We may request information reasonably necessary to verify your identity and protect information from unauthorized disclosure.

We will respond within the period required by applicable law.

EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data-protection law, including access, rectification, erasure, restriction, objection, and portability.

You may also have the right to lodge a complaint with the supervisory authority in your country of residence, place of work, or place of the alleged infringement.

Where a merchant submits a request concerning store-controlled information, we may direct the request to the merchant or cooperate with the merchant as appropriate.

UNITED STATES STATE PRIVACY RIGHTS

Residents of certain United States jurisdictions may have rights concerning personal information, subject to the scope and applicability of the relevant law.

These rights may include:

The right to know or access.
The right to correct.
The right to delete.
The right to obtain a portable copy.
The right to opt out of sale, targeted advertising, or certain profiling.
The right not to be discriminated against for exercising privacy rights.

Sileasy does not currently sell personal information or share it for cross-context behavioral advertising.

Requests can be submitted to:

privacy@sileasy.com

SHOPIFY MERCHANTS, STAFF, AND STORE CUSTOMERS

MERCHANTS AND STAFF

Shopify merchants and authorized staff may contact us directly concerning information processed through Sileasy Brands.

STORE CUSTOMERS

A store customer should normally direct privacy requests to the Shopify merchant that operates the store.

Shopify may send a verified privacy webhook to Sileasy when action by the application is required.

Because Sileasy Brands does not request customer or order scopes, we generally do not hold customer records associated with those requests.

SENSITIVE PERSONAL INFORMATION

Sileasy Brands is not intended to collect sensitive personal information.

Do not submit sensitive information through:

Brand names.
Logo metadata.
URLs or destinations.
Directory headings.
Support requests.
Website forms.

Sensitive information may include:

Payment card information.
Government identification numbers.
Health information.
Biometric information.
Precise location information.
Customer passwords.
Authentication secrets.
Information revealing highly sensitive personal characteristics.

If sensitive information is submitted unnecessarily, we may delete or restrict it.

AUTOMATED DECISION-MAKING

Sileasy does not use personal information to make automated decisions that produce legal or similarly significant effects about individuals.

The application may automatically apply Free or Premium feature availability based on the subscription status verified through Shopify.

This is a contractual product-access function and not an automated assessment of an individual’s personal characteristics.

CHILDREN’S PRIVACY

The Services are intended for businesses and Shopify merchants.

They are not directed to children under 18.

We do not knowingly collect personal information from children through Sileasy Brands.

If you believe a child has submitted personal information to us, contact:

privacy@sileasy.com

THIRD-PARTY LINKS AND SERVICES

Our website, documentation, application, or merchant-configured brand directory may contain links to third-party websites or services.

We do not control those third parties and are not responsible for their privacy, security, content, or practices.

You should review the privacy policies of third-party services before providing information to them.

DATA-PROCESSING INFORMATION FOR MERCHANTS

Shopify merchants may contact us to request additional information regarding:

Sileasy’s data-processing practices.
Core service providers.
Security controls.
International transfers.
Data deletion.
The handling of Shopify privacy webhooks.
Applicable data-processing terms.

Requests should be sent to:

privacy@sileasy.com

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect:

Changes to Sileasy Brands.
New features or products.
Changes in service providers.
Changes in Shopify requirements.
Changes in legal or regulatory obligations.
Security or operational improvements.

The updated version will be posted on this page with a revised “Last Updated” date.

For material changes, we may also provide notice through the application, our website, Shopify Admin, or email where appropriate.

CONTACT INFORMATION

SILEASY LLC

Wyoming, United States

Website:

Home

Privacy inquiries and rights requests:

privacy@sileasy.com

General support:

support@sileasy.com

Legal inquiries:

legal@sileasy.com

Security reports:

security@sileasy.com

Product updates, without the noise.