Effective Date: 2026
This Return Policy outlines the general conditions under which Sileasy LLC (“Sileasy”, “we”, “our”, or “us”) manages product returns within its distribution operations.
- Business Model
Sileasy operates as a U.S.-based distribution company providing sourcing, warehousing, and product supply services to business partners.
We do not operate as a direct-to-consumer retailer, and all transactions are conducted on a business-to-business (B2B) basis.
- Return Eligibility
Returns are not automatically accepted and are subject to prior authorization.
Return eligibility depends on:
- The specific agreement with the supplier or manufacturer
- The condition of the product
- The reason for the return
- The timeframe in which the return request is made
All return requests must be reviewed and approved by Sileasy before any product is returned.
- Non-Returnable Items
Certain products may not be eligible for return, including but not limited to:
- Opened or used products
- Damaged items not reported within a reasonable timeframe
- Products subject to manufacturer restrictions
- Custom or special-order items
- Return Process
To request a return, partners must:
- Contact us with details of the request
- Provide relevant documentation (order details, reason for return, etc.)
- Await approval and instructions before returning any items
Unauthorized returns may not be accepted.
- Condition of Returned Items
Approved returns must meet the following conditions:
- Products must be returned in their original condition
- Packaging must be intact where applicable
- Items must not show signs of use or damage (unless the return is due to defects)
- Return Shipping Costs
Return shipping responsibilities are determined based on:
- The nature of the return
- The agreement between parties
- The reason for the return
Shipping costs may be the responsibility of the partner unless otherwise agreed.
- Refunds and Adjustments
Refunds, replacements, or credits are not guaranteed and are handled on a case-by-case basis.
Any resolution will depend on:
- Supplier policies
- Product condition
- Agreement terms
- Damaged or Incorrect Items
If products are received damaged or incorrect:
- The issue must be reported promptly
- Supporting evidence (such as photos) may be required
- Resolution will be evaluated based on the specific case
- Contact Information
For return-related inquiries, please contact:
Sileasy LLC
Florida, United States
Email: info@sileasy.com